TW Perry Inside Counter Sales Inside Sales

JOB SUMMARY:

At BFS, the dedicated Counter Sales Representative is accountable for assisting customers and contractors by providing quotes and product dimension information, both in person and over the phone, while maintaining the company standards of excellent customer service. They will also be required to handle special orders and advanced pricing.

DUTIES & RESPONSIBILITIES:

·Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups Initiate telephone calls to customers to generate sales to achieve a projected sales

goal.

·Represent assigned outside sales representatives during their absence from the office.

·Handle telephone calls, writes orders, resolves problems, and relays any information for those individuals.

·Provide accurate and complete material take offs of single/multiple family home projects.

·Provide technical assistance to drafting and engineering as required.

·Analyze and size various lumber products using appropriate software.

·Coordinate purchase and delivery of special products. (Obtain information on pricing specifications, uses and a availability.)

·Code and input customer orders, pricing information and additional data into the computer system.

·Create accurate and complete invoices, work orders, and sales tickets.

·Maintain stock levels on the sales floor and in the stockroom.

·Operate and balance cash register daily.

·Research credits, returns, and late payments as needed.

·Work with outside sales representatives to ensure customer satisfaction.

QUALIFICATIONS:

Minimum Education:

·High school diploma or GED.

Minimum Experience:

·2 years in building material industry with extensive knowledge of product and application.

Preferred Experience:

·

Other Skills & Abilities:

·Ability to operate computer, calculator & cash register.

·Knowledge of building materials, applications, related equipment, and/or construction industry.

·Good interpersonal and customer relations skills and excellent oral and written communication skills.

·Should be familiar with inventory and inventory control.

·Must be able to drive and walk throughout yards, plants and offices.

SUPERVISOR RESPONSIBILITIES:
☐Not applicable

☐Direct Reports

☐Authority to hire, terminate, and/or change salaries

☐Negotiating for contractual agreements

☐Other:

The following information is intended to describe the physical and environmental factors associated with this position. Variations in conditions may occur. The physical demands of these factors are reflective of those that must be met by an associate to successfully perform the essential functions of this job.

Physical Activity Requirements: